🌸 Tipsy Orchid Co Sales Policy (United Kingdom)

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🌸 Tipsy Orchid Co Sales Policy (United Kingdom)

Last updated: October 2025

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1. Purpose

This policy sets out the terms and conditions for selling orchids through our online store within the United Kingdom.

It ensures that all sales are conducted legally, ethically, and in compliance with UK consumer protection and plant health regulations.

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2. Product Quality and Availability

All orchids are nursery-grown under controlled conditions and are free from pests and diseases at the time of dispatch.

Product images are for illustrative purposes; the exact size, shape, and bloom stage of each orchid may vary.

Stock levels depend on growing conditions and seasonal availability. We reserve the right to cancel or delay orders if a plant becomes unavailable.

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3. Legal and Ethical Compliance

All orchids are propagated legally through cultivation or tissue culture — no wild-collected orchids are sold.

We comply fully with CITES (Convention on International Trade in Endangered Species) and UK Wildlife Trade Regulations.

For international orders, customers are responsible for ensuring compliance with import regulations in their destination country, including any required phytosanitary or CITES documentation.

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4. Ordering and Payment

Orders must be placed through our official online store or authorised sales channels.

All prices are listed in GBP (£) and include VAT where applicable.

Payment is due at checkout via secure online payment methods (e.g. credit/debit card, PayPal).

We reserve the right to cancel any order in the event of pricing or stock errors.

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5. Packaging and Shipping

Orchids are carefully packaged to ensure safe arrival, using eco-friendly and recyclable materials wherever possible.

We only dispatch live plants from Monday to Wednesday to avoid weekend delays.

Standard delivery times are 1–3 working days for UK addresses.

We currently ship within the UK only. International shipping may be arranged on request, subject to additional certification and cost.

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6. Returns and Refunds

As orchids are perishable living plants, we cannot accept returns unless the plant arrives damaged or in poor condition.

Customers must contact us within 48 hours of delivery with photos if there is a problem.

Where a claim is valid, we may offer a replacement plant, store credit, or refund at our discretion.

Under the Consumer Contracts Regulations 2013, the 14-day cooling-off period does not apply to perishable goods such as live plants.

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7. Customer Responsibilities

Customers must unpack and inspect orchids immediately upon receipt.

Care instructions are provided with every order — failure to follow them may affect plant health and refund eligibility.

Orchids should be kept in suitable conditions (light, temperature, humidity) appropriate to their species.

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8. Sustainability and Environmental Commitment

We are committed to sustainable horticultural practices, using peat-free composts and recyclable packaging wherever possible.

We do not support the illegal collection or trade of wild orchids.

Our suppliers follow DEFRA plant health standards and are registered where required under the Plant Health (England) Order 2015.

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9. Policy Updates

We may update this policy periodically to reflect changes in legislation or business practices.

The latest version will always be available on our website.

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